1. Who We Are
XILANEO is a software house providing Software Publishing, Web Development, Application Engineering, AI visual production, and Interactive 3D WebGL configurator solutions. This Privacy Policy explains how we handle personal information in connection with our website and client engagements.
2. Information We Collect
We collect only basic contact information required for client communication and project delivery, which may include:
- Full name or business contact name
- Email address
- Phone / WhatsApp number
- Project-related details you voluntarily share (requirements, brand assets, feedback)
We do not request sensitive personal data beyond what is necessary to deliver contracted services.
3. How We Use Your Information
Contact information is used strictly to:
- Respond to inquiries and schedule consultations
- Manage project communication and delivery milestones
- Provide support related to active or completed engagements
- Process invoices and payments through authorized payment gateways
4. Sharing & Third Parties
XILANEO never sells personal data. We do not share your information with third parties for marketing or advertising purposes.
The only exception is sharing limited transaction-related details with payment processors such as PayFast and AsaanPay when you make a payment. Those processors handle payment data under their own privacy and security policies.
5. Data Security
We apply reasonable technical and organizational safeguards to protect contact and project information against unauthorized access, alteration, or disclosure. Access to client data is limited to team members who need it for delivery.
6. Data Retention
We retain contact and project records for as long as needed to fulfill the engagement, meet legal or accounting obligations, and support ongoing client relationships. You may request deletion of your contact details where legally permitted.
7. Contact
For privacy questions or data requests, contact us at contact@xilaneo.com or WhatsApp +923320329987.