1. Scope of Services
XILANEO provides business-to-business digital agency services including software publishing, custom web and mobile application engineering, interactive 3D WebGL experiences, AI-powered media production, visual effects, and technical architecture consultation. All deliverables are intangible digital goods and professional services — no physical products are shipped.
2. Electronic Delivery Methods
All project deliverables, application access credentials, digital assets, source code repositories, design files, rendered media, and SaaS feature access are delivered electronically through one or more of the following channels:
- Secure cloud storage links (e.g. Google Drive, Dropbox, S3)
- Private Git repositories and deployment pipelines
- Staging and production URLs for web and mobile applications
- Email delivery of finalized media assets and documentation
- Client portal or dashboard access for SaaS and hosted solutions
3. Delivery Timeline
Delivery occurs immediately upon completion of each agreed milestone, or per the timeline defined in your project statement of work or service agreement. For subscription or retainer arrangements, ongoing access and updates are provisioned on the schedule specified in your contract.
Upon payment confirmation for fixed-scope packages, onboarding and access provisioning typically begin within one to two business days unless otherwise agreed in writing.
4. Milestone-Based Fulfillment
Custom engineering and production projects follow milestone-based delivery. Each milestone includes defined deliverables (e.g. design approval, alpha build, production-ready assets). Clients receive electronic delivery at each approved milestone before subsequent phases commence.
5. Access & Credentials
Application hosting, API keys, admin credentials, and third-party service integrations are transferred securely at handoff. Clients are responsible for maintaining access to provided credentials after delivery. XILANEO recommends enabling two-factor authentication on all production environments.
6. Technical Support
Post-delivery support is available per your service agreement or support retainer. For technical assistance, delivery issues, or access problems, contact:
- Email: contact@xilaneo.com
- Phone / WhatsApp: +923320329987
- Office: Karachi, Sindh, Pakistan
Support requests are acknowledged within one business day. Response times for resolution depend on severity and the terms of your active support plan.
7. Client Responsibilities
To ensure timely delivery, clients agree to provide required assets, feedback, and approvals within agreed timeframes. Delays in client input may shift delivery dates accordingly. Clients must maintain valid contact information and ensure email deliverability for project communications.